TRAINING AND CONSULTING

At Lavish Travel & Concierge, our Training and Consulting services are designed to elevate the standards of concierge professionals and companies seeking to enhance their services. With extensive experience in the industry, we offer tailored programs and expert guidance to refine and optimize concierge offerings.

Concierge Professional Training

Bespoke Training Programs: Tailored training modules designed to enhance the skills and professionalism of concierge professionals, covering areas like customer service, etiquette, and problem-solving.

Exclusive Workshops and Seminars: Conducting interactive workshops and seminars to delve deeper into specialized areas such as VIP handling, cultural sensitivity, and crisis management.

Personalized Skill Development: Focusing on individual skill development through one-on-one coaching and mentorship to elevate performance and service delivery.

Corporate Concierge Excellence

Corporate Service Enhancement: Consulting services for companies seeking to elevate their in-house concierge services, offering insights and strategies to improve client satisfaction and operational efficiency.

Best Practices Implementation: Advising on industry best practices, including technology integration, service standards, and customer relationship management to enhance service delivery.

Customized Training for Teams: Tailoring training programs for corporate teams, ensuring alignment with company values and service objectives.

Service Quality Assessment

Comprehensive Service Evaluation: Conducting in-depth assessments of existing concierge services, identifying areas for improvement, and providing actionable recommendations for enhancement.

Performance Metrics Development: Assisting in the creation of performance metrics and evaluation frameworks to measure service quality and client satisfaction.

Continuous Improvement Strategies: Offering guidance on implementing continuous improvement strategies to adapt to evolving client needs and industry trends.

Expert Advisory Services

Industry Insights and Trends: Providing valuable insights into industry trends, market analysis, and emerging technologies to keep businesses updated and competitive.

Crisis Management and Protocols: Offering expert advice on crisis management protocols and contingency planning to ensure preparedness for unforeseen circumstances.

VIP Client Handling Protocols: Advising on protocols and strategies for handling high-profile clients with discretion, professionalism, and exceptional service.